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Why: A visitor who doesn't understand leaves without looking further.
How to check: Show your home page for 5 seconds to someone who doesn't know your business, hide the screen, then ask them what you do, for whom and where.
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Why: What isn't seen never gets clicked.
How to check: Open your website on your phone without touching the screen: is a call or contact button, or your number, visible straight away?
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Why: A hesitant customer wants to know who they are dealing with; these details are also mandatory.
How to check: Open 3 pages at random: is there a call or contact link, and can you find your legal name, address and company number (e.g. Belgian enterprise number, French SIREN), for instance in the footer?
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Why: A broken form loses customers without you ever knowing.
How to check: Fill in your form on your phone while timing yourself, then note how long the message takes to reach your inbox (check the spam folder too).
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Why: A slow website loses visitors before it even appears.
How to check: Go to pagespeed.web.dev, paste your website address, choose the “Mobile” tab and read the “Largest Contentful Paint” value. If real-user data is shown, read that first.
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Why: Google indexes the mobile version of your website first, and a customer who has to zoom may give up.
How to check: Go through your whole website on your phone: text is readable without zooming, nothing sticks out to the side, and every button or link can be tapped without hitting the next one (about 48 pixels).
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Why: Customers look for a specific service; a general page doesn't answer them.
How to check: List the services you sell, then look for a page (or a section with its own heading) dedicated to each one, with a price (“from €…”) and a lead time (“call-out within 48 h”, “delivered in 10 days”).
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Why: Without proof, customers only compare prices.
How to check: Count the reviews on your website dated within the last 12 months and the photos of your own work (not stock photos).
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Why: Customers who don't know you yet find you through search.
How to check: Open a private browsing window, type your trade and your town (for example “plumber Namur”) and look at the whole first page, map included.
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Why: Without a number, you can't know what to fix.
How to check: Go back over last month's calls, emails and messages: can you tell which ones came from the website? If you can't know, the answer is no.